PMDG yesterday released minor updates for their 747-400 and 777-200LRF aircraft!
In a post on the AVSIM forums, PMDG CEO Robert Randazzo wrote: “When we started pushing out updates to bring our products up to compatibility with Prepar3D v4, we almost immediately began to suspect that our installers were not doing a proper job of getting our products onto the user machine in usable form.
I’ll spare you the long version of the story, but the short version is that some aspects of our installation process trace their roots back to our original PMDG 737 release from July 1, 2003.
Many of you probably haven’t stopped to consider that our technical support system gives us quite a bit of reporting data with which to analyze trends in product problem reports- (and if you HAVE stopped to consider it, you might want to consider bringing an iPad or a good book on your next long haul, because clearly you need something else to think about during your flying! ) but needless to say it quickly became apparent to us that a significant percentage of our customer problems were being created by our own installation mechanism and it’s failing to handle some knee-knockers with grace.
We wound up putting just about everything on hold in order to analyze the problems we were seeing and developing a new set of installers that we hope will eliminate the sudden up-tick in customers who were having trouble with what should otherwise have been very straight-forward installations.
The past ten days or so have been almost entirely dedicated to installation methods and enhancements- and in order to quickly change the trend line, we have today issued new versions of both FSX/FSX-SE and P3D v3/P3D v4 installers for the PMDG 747-400 and the PMDG 777-200LR/F.”
In both the 747-400 and the 777-200LR/F, we made only a couple of a minor changes to the product itself:
- Elimination of a sound-device related CTD that was affecting some users.
- Updated installer
- (For P3D v4) rolled back the dynamic lighting enhancements one version in order to eliminate some problems that customers were seeing with last week’s update. (We are still investigating, but felt this temporary measure was reasonable until we resolve the issues reported.)
A few key notes on these new installers, if you elect to install them now:
- Completely remove the 747 and 777 you have already installed. Do this for all of our sanity…
- These installers will do a much better job of utilizing the standard ADD/REMOVE/MODIFY capabilities of windows installation
- These installers will actually allow you to run a REPAIR on an existing installation- which can come in handy if you accidentally delete something critical.
- These installers are designed to do a health check on a few key prerequisites that support activation, operation and interfacing of the product to your simulator and the windows platform.
For more information click here