Want to work for Aerosoft?

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Dovetail was hiring a couple of months ago and now Aerosoft have joined in with vacancies for Customer Support and Quality Control roles.

I think this just goes to show how much the Flight Sim industry is growing and this is of course directly shown in the fact that companies like Aerosoft are taking on additional staff to cope with this growth.

The roles open at the moment are Customer Service and Quality Control roles, so if that’s your thing then i’d apply!

Aerosoft is currently looking for two staff members for our Quality Control / Customer support department. For more information contact mathijs.kok@aerosoft com

Customer Support officer

We are looking for a new support officer to enlarge our Support team. He/she will support our customers for all our products (so most definitely not only FS Addons). Support will be done via our ticket system, chat, forums, Facebook and Steam. Additionally you will test new developments to assist Quality Control and to get aquinted with new products that will need to be supported. This job can be done from your home and offers great flexibility, but at least some of the hours need to be done during standard German office hours. At this moment we need 24 hours a week but it is very well possible this will be extended.

Requirements:

  • Fluent English, passable German (or the other way around)
  • Solid experience with at least one of our product lines, affinity with our other products
  • A flexible and friendly attitude towards customers
  • The patience of a saint
  • Ability to handle stress
  • Being able to work in a team

What will help:

  • Good standing in the community
  • Experience in any kind of customer support
  • Experience in any kind of bug tracking / project management system
  • Experience in Zendesk ticket system
  • Additional language skills

Quality Control officer

We are looking for a new Quality Control officer to staff an open position. The Quality Control officer will test our own developments to ensure they match our expectations and will maintain the open issues list for all our products. He/she will also organise and manage larger beta tests with external testers. He/she will communicate with the project managers and developers to ensure the best possible quality for all our products. Additionally you will assist customers when needed as this gives good feedback on what customers consider the important factors in products. This is a full time position located at our Headquarters at Lippstadt/Paderborn airport. There are limited opportunities to work from home.

Requirements:

  • Fluent English, passable German (or the other way around)
  • Solid experience with at least one of our product lines, affinity with our other products
  • Methodical mind and the patience to dig out hard to find issues
  • Ability to analyse complex issues and report on them

What will help:

  • Experience in quality control and structured testing
  • Experience in any kind of bug tracking / project management system
  • Good knowledge of Windows, MacOS and LINUX operating systems

Quality Control / Customer support department

The department has four main tasks

  • Test our own developments when the Product Managers request it (for example to verify milestones)
  • Test all releases under the Aerosoft brand before they are released
  • Support customers via our forums, facebook, telephone, ticket system and on STEAM
  • Build and maintain communities around our products

It is a tight team where everybody has to be willing to assist other team members. With so many products it is impossible to have detailed knowledge about each product and just before a big release the Quality Control will be busy, just after a big releases the Support team will be busy so we value team work very highly. We are dedicated to providing both our customers and our internal teams the best services possible.

For more information contact Mathijs directly: mathijs.kok@aerosoft.com

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Hi, I'm the Managing Editor for PCFlight, If you'd like to contact me you can do so via my email: thomas@pcflight.net I hope you enjoy your visit to our website and if there's anything you think we can do better please don't hesitate to get in contact!

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